Royal Victoria Regional Health Centre (RVH) seeks patient and family advisors to achieve its commitment to providing the best, patient-centred care possible is through its Patient Family Advisory Council (PFAC).
“The most important voice in healthcare is that of the patient and their family,” says Janice Skot, RVH president and CEO. “It is only when we see healthcare through their eyes that we can further improve their experience and ensure they are at the centre of all we do. Patient family advisors bring an important perspective to a broad range of discussions and issues and will be invaluable to RVH.”
The Council, which formed in 2014, is comprised of patients and family members, along with health centre staff and physicians to provide direct input into policies, programs and practices affecting the patient experience at RVH. Through their first-hand experiences, they provide invaluable advice and perspectives on all aspects of care, including access to services, communication and patient information, design of patient programs and space, signage and navigation through the healthcare system.
Some important initiatives the council has been involved in include introducing 24/7 visiting hours, the development of the newly opened Cardiac and Child and Youth Mental Health units, recruitment of new leaders and involvement in the process redesign of the emergency department.
The Council is central to the RVH My Care strategy, which is based on the philosophy that patients and families should be partners in their care and involved in the planning and decision-making throughout every step of their healthcare journey.
RVH is currently accepting applications from interested candidates for a number of councils. Current opportunities include the Patient Family Advisory Council (corporate), Stroke Steering Committee, Imaging Services Operations Committee, RVH Research Council, Ethics Committee and Organ and Tissue Committee.